Georgallis

Warranty


– Period
Following the E.U. Directive, there is a Free of charge, 2-year guarantee for all goods.
That is a minimum 2-year guarantee at no cost, regardless of whether the customer bought the goods online, in a shop or by mail order.
This 2-year guarantee is the customer’s minimum right, however national rules in the resident country may give the customer extra protection.
If goods the customer bought anywhere in the EU turn out to be faulty or do not look or work as advertised, we must repair or replace them free of charge or give you a price reduction or a full refund.

Limited Warranty applies to physical goods, and only for physical goods, purchased from CG Georgallis Ltd (the “Physical Goods”).

– What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, CG Georgallis Ltd will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

– What will we do to correct problems?

CG Georgallis Ltd will either repair the Product at no charge, using new or refurbished replacement parts.

– How long does the coverage last?

The Warranty Period for Physical Goods purchased from CG Georgallis Ltd is 2 years from the date of purchase. For any product that has an extended period of Warranty, the Customer shall be informed at the time of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer; unless otherwise agreed and informed by the two parts – customer and the company.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Second hand goods

Second–hand goods that a Customer buy from us are also covered by the minimum 2-year guarantee. However, goods bought from private individuals are not covered.
Although for certain second-hand goods we agree with the customer on a guarantee period of less than 2 years. However, this will not be shorter than 1 year and should be made clear at the time of purchase.

Returns & Refunds policy:

14 day cooling off period
In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The 14-day cooling off period does not apply to all purchases.

Order cancelling
The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail info@cggeorgallis.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. 

Returns
Under EU rules, CG Georgallis Ltd must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days
  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Dorieon 22, Strovolos 2023, Nicosia, Cyprus

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@cggeorgallis.com

To our knowledge we are committed following the E.U. Directives:
– DIRECTIVE (EU) 2019/771 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 May 2019 on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC

– DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive  85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council

– DIRECTIVE (EU) 2019/2161 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 November 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU of the European Parliament and of the Council as regards the better enforcement and modernisation of Union consumer protection rules